Terms of service

1. The agreement

These terms are between you (or the organisation you act for) and Robomiri, Address not yet configured, company number Not yet configured. Using frisket.robomiri.com means you accept them. If you are accepting on behalf of an organisation, you confirm you may bind it.

2. The service

We process documents you upload and return a result: converted data, a generated document, a report, or a verdict on a check. Which of those you get depends on the product and the plan you are on. We may change or discontinue features; if a change materially reduces what a paid plan does, we will tell you before it takes effect and you may cancel for a pro-rata refund of the unused period.

3. Your account

Sign-in is by emailed link. Keep access to your mailbox secure — anyone who can read your email can sign in as you. Tell us promptly if you think someone else has access to your account. You are responsible for what happens under it.

4. Your documents, and what we may do with them

You keep every right in the documents you upload. You grant us the narrow licence needed to store, process and transmit them for the sole purpose of producing your result and supporting you. That licence ends when the file is deleted under the retention schedule — 2 hours for uploads, 24 hours for results.

We do not use your documents to train models, and we do not disclose them except to the subprocessors listed in the privacy policy or where the law compels us.

You confirm you have the right to upload each document and to have it processed, including any personal data it contains about other people.

5. Acceptable use

• Do not upload documents you have no right to process.
• Do not use the service to produce a document intended to deceive: forged records, falsified statements, or altered evidence.
• Do not attempt to break, overload, or circumvent limits on the service, and do not probe other customers’ data.
• Do not resell raw access to the service as if it were your own API without a written agreement with us.

We may suspend an account that is doing any of these, immediately where the harm is ongoing, and we will say why.

6. Accuracy, and what a check does and does not prove

Automated document processing is not infallible, and we would rather say so here than imply otherwise. Where a result can be checked — a set of balances that must tie out, a validator that must pass — we run that check and show you the outcome, including when it fails. A passing check is evidence that the specific property tested holds. It is not a warranty that the output is fit for your purpose.

Review the output before you file it, submit it, or rely on it in an accounting, legal or regulatory process. You remain responsible for what you do with it.

7. Plans, payment and refunds

Paid plans are billed in advance for the period shown at checkout and renew automatically until cancelled. Cancel at any time from your account; the plan runs to the end of the paid period and is not renewed. Prices exclude VAT or sales tax unless stated. If a job fails through our fault and we cannot fix it, tell us and we will refund what you paid for that job.

8. Availability

We aim for the service to be available and quick, but we do not offer a service-level guarantee on any self-serve plan. Planned maintenance is announced where we can; incidents get an honest status update rather than silence.

9. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, neither side is liable for indirect or consequential loss, or for lost profits, revenue or data, and our total liability in any twelve-month period is limited to what you paid us in that period.

10. Ending it

You may stop using the service and delete your account at any time. We may end the agreement with 30 days’ notice, or immediately for a serious breach of section 5. When the agreement ends, download anything you still need — the retention schedule then deletes it on its usual timetable.

11. Changes to these terms

We will post material changes here with a new date and, for anything that affects a paid plan, email you at least 14 days before it takes effect.

12. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory law where you live.